Is the company insured/bonded?
Even the best companies make mistakes, we’re all human in the end. So, make sure the company has insurance before starting a project!
Here is how: Call the contractor directly and ask for their insurance number and insurance company name.2.
Simply put, if the appliance repair company isn’t licensed in your local area be cautious. There is a reason why the license is required, and is not worth the headache to save a couple extra bucks.
Here is a quick tip on how to check: Because there is no directory to check for appliance repair company license, go on their website and see if they have a picture of their van. On the van, they have to display their license number.
When hiring an appliance repair company, you don’t know who will show up within the company.
So, you can call the contractor and ask who will be showing up to your house. This is to make sure you are not letting a criminal into your home.
Experience & Reputation
There is a reason why a company has been able to stay afloat for many years. In the contracting industry, word spreads fast so it’s important to spread credible information among your peers. Contractors rely on your word of mouth to get more customers, and keep their business afloat.
You can go onto google maps and check their reviews. There are also great resources like the Better Business Bureau (BBB) where you can check their reputation. They even give a letter grade for each business!
Are there reviews or have you seen first hand how the employees interact with you? Are they acting in your best interest and not trying to sell you a whole new appliance? Because some jobs can be replaced or fixed by a specific part, but some try to take advantage of the customer and sell a whole new unit. A true pro will not try to take advantage of you, but you always have to be on your toes!
With that last point comes Pricing
Is the appliance repair company priced reasonably with other companies in the area or are they really high? They could actually be the opposite and be very low, but try to investigate and figure out why that is? It’s not always the best option to go with the cheapest, because more likely than not you will be spending more than less to fix the problems that arise through the process.
You can use tools like Angi or search to see what’s the average price in your local area for your problem. You can also call three different appliance repair companies, to gauge a reasonable price.